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Shipping Policy

As a customer, you have the option to choose the shipping option that works best for you. The option that you choose and the destination of the order determines the cost of your shipping as well as the length of time it will take to get your order. All shipping times are dependent on product availability.

Stock Availability

We cannot guarantee that every title offered for sale online would actually be shipped right away as inventory can change significantly from day to day. In a rare case, a title may be in stock when you place your order and sold out by the time your order is processed. However, for any title which you place an online order and is found to be sold out at the time of processing, we will inform you by email & remove the title from your order.

Payment Options

We accept only Visa, Mastercard, American Express, Cheque* and Telegraphic Transfer+ payments. International customers should note that all prices quoted are in Singapore Dollars inclusive of 7% GST (all charges are in Singapore Dollars), so the bank that owns your credit card must support payment in this manner. You will be charged according to the prevailing exchange rate on the day that your bank posts the transaction.

*Cheque payment is only applicable for Local (Singapore) orders.
+For Telegraphic Transfer Remittance and Cheque payment – Delivery is subjected to payment clearance.

Delivery Times

Please note that “Estimated Shipping Time” refers only to the time it takes the carrier from pickup to delivery. Delivery time may vary from the below estimated time depending on customs clearance, delays in the destination country, missed or cancelled despatches.

Customs Charges

CERT Publications does not charge any customs duties on International shipments, however we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are required by law to declare the contents of international packages containing books, music, or video and to state the full value of the shipment, even if the package contains a gift. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.

All charges are in U.S Dollars (USD) for www.certpublications.com and Ringgit Malaysia (MYR) for www.malaysia.certpublications.com and please note that it will be an additional USD$5 carton charges for overseas orders. Please be advised that we do not deliver to PO Box addresses for overseas orders.

All Currency Transactions Involve And Based On U.S. Dollar

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